Customer Testimonials
Graig was an incredible sales person. He was extremely knowledgeable and took his time explaining everything to me. He was very pleasant and made sure that I got a good deal. I would strongly recommend Graig to anyone looking to buy a car.
I took my Levante for a routine service . Jenn was very helpful. A pleasant woman who went out of her way to help me. My car got washed and delivered in pristine condition.
I recently brought my Maserati in for service at Maserati of Long Island and was thoroughly impressed. The level of professionalism and attention to detail was exceptional. My service advisor, Jennifer, was incredibly helpful, clearly explaining the work being done and keeping me updated throughout the process. The service was completed promptly and to the highest standards. This is the kind of premium service you expect for a Maserati, and they delivered.
Extremely Cautionary Experience at Maserati of Long Island – Proceed at Your Own Risk
I feel compelled to share my troubling experience with the service department at Maserati of Long Island in the hope that others will not have to go through what I did.
I brought my Maserati Levante in for several issues:
Routine maintenance
Brake inspection
Repairing the gas door
An intermittent issue where one of the doors wouldn't stay closed after starting the car in very cold weather (a rare but repeatable issue)
At the time, the vehicle was fully functional aside from the concerns mentioned. However, ... Read More DealerRater - Jun 2, 2025
I went in to get my duplicate key linked. Jenn was very prompt in doing the job and had my car washed within 45 minutes which I really appreciated as I had another appointment.
There Is Not Anything Better Then Dealing With A Professional Car Dealership. The Car Buying Process Can Be Very Stressful. This Was Not The Case With Andrew AT Maserati Of Long Island. I have Purchased Many Cars Over The Past 50 Yeats And This Purchase Was The Best Experience I Have Ever Had. I Credit Andrew And The Entire Staff Of Maserati Of Long Island. I Would Highly Recommend Maserati Of Long Island.
Pleasant & efficient service from staff. Jen & Darlene are well informed and friendly to all customers
I have had an Excellent service experience every time! Highly recommended for sales and service of your Maserati
Professional and courteous staffs. They have provided me with service you come to expect from a Maserati dealer.
Service associate was very helpful and conscientious.got service done timely. She was an excellent hire
Did a great job, and Darlene was a great help in communication and advising. Thank you
Our sales person, Justin, made everything easy. We walked in and picked out a car and left with a great deal and a beautiful vehicle. It was a pleasure.
They took me right away without an appointment and had me on my way within 2 hours
Adam was Excellent, friendly and so responsive! I Got my car back faster than expected!
Steve was very helpful getting me in and out of the service appointment quicker than expected and having the car washed and cleaned for my pick-up.
Every time we bring in our car for service they find many many things “wrong” with the car even though the car is perfectly fine. They try to find every way to trick us with nonsense and outrageous prices. Very disappointed. Not trustworthy whatsoever. I will always bring my car to any other shop besides Maserati Service.
Great place to do business, Jennifer and Steve are excellent people! They go the extra for there customers
Great communications and good service on my 2006 Maserati Gransport Spyder. Julia really went out of her way to report progress and delivered a superior experience
To be honest the worst customer service ever. I have been going to the dealership for service for years spent over $30,000. I came in for a seat not working was told it would be $5000. I said why can't you just change the motor. They said they have to change the entire seat track. I went to another dealership part and labor is $500. To be honest it was a shakedown. In all my years never experienced this in any dealership and I liked this one. Worst was when I went in to pick up my car Julia Mika - Service ... Read More DealerRater - Aug 8, 2024
I had scheduled an appointment for the next day to see a specific car. I drove 1.5 hours to the dealership, only to be told that the car had been sold a week ago. To make matters worse, the person who had confirmed my appointment was off that day, leaving me with no one to address my concerns. This level of mismanagement and poor communication is unacceptable and a huge waste of my time.
Recently, I had the pleasure of visiting Ferrari/Maserati of Long Island for vehicle servicing, and I must commend the team for their exceptional and comprehensive service delivery from inception to completion. The staff at the service department demonstrated a remarkable commitment to ensuring customer satisfaction by greeting me with professionalism and a genuine interest in my needs. The service advisor was highly knowledgeable, expounding on the detailed work that was being performed on my vehicle. I must acknowledge that this experience was unrivaled, and the team at Ferrari of Long Island demonstrated a remarkable commitment to customer satisfaction.
Additionally, ... Read More DealerRater - May 13, 2024
Great people and pleasant overall experience. Fred did excellent job and never pressured for a sale. He showed us the magic of a Maserati.
Terrific experience. From the reception when I first arrived until the deal with Fred was made. Communication was timely and Fred was most patient explaining the workings of the car.
My mist recent leases were Mercedes and Porsche. I have been used to professional and high level service. DJ Gonzales and Mazerati of Long Island not only provided the highest level of professional sales advice, care and service, they far exceeded my high expectations. I would give them a six star rating if I could.
So far, I’ve had great communication and a fair deal on a 2023 Levante F-Tributo. The sales manager, Shawn, and my salesman, DJ are straightforward, and easy to work with. The paperwork provided by the business manager, Maggie, reflects exactly the deal to which we agreed. It certainly is a pleasure to deal with a solid team that makes the car purchasing process so easy and stress-free.
DJ (sales) was extremely personable, knowledgeable and straightforward. I am a first time Maserati buyer and the experience was seamless from the time I walked through the doors until I shook DJs hand to finalize the deal. Great job by all including Maggie, finance.
I just leased a beautiful Maserati Levante from Maserati of Long Island and I could not be happier. From the moment I walked into the dealership I was treated like royalty. I worked with Kyle who was honest and made me feel comfortable and confident in my purchase. He was so patient and knowledgeable in showing me all of the great features in my vehicle and how to use them. I highly recommend Maserati of Long Island for a great luxury car experience.
I recently bought a Ghibli and can't say enough about the straight forward staff at Plainview Maserati, especially Kyle, Farzan and Christina. Their no-nonsense approach was refreshing. Negotiated a deal quickly and easily with no added fees or surprises.